🩺 The new Total Triage System is designed to assist in managing patient appointment requests at your practice, ensuring that everyone receives the necessary care in a timely, efficient, and safe manner.
– This approach allows us to prioritise urgent cases, guide patients to the most suitable healthcare professional, and optimize our resources effectively.
– Unlike traditional walk-in or phone booking methods, all GP appointment requests will now be initially assessed—referred to as “triaging”—by our clinical team before scheduling.
Why the change?
Modern healthcare faces increasing demand and complexity. The Total Triage System aims to:
– Reduce Pressure on Our Team: Streamlining requests helps our reception and clinical staff focus on providing care rather than managing queues or callbacks.
– Improve Access: Ensure that every patient is assessed quickly and directed to the right care, reducing unnecessary wait times and ensuring urgent needs are addressed first.
– Increase Efficiency: By gathering more information up front, we can match patients with the right clinician or service more effectively, making better use of appointments.
– Enhance Patient Safety: Triaging allows us to identify critical cases sooner and ensures no urgent issues are missed.
How to Request an Appointment
Same-Day (Urgent) Appointments
If you feel your condition is medically urgent, you can request a same-day appointment:
– 🕗 Submit request online from 8am until full using our Accurx online form https://florey.accurx.com/p/P84678.
– 📞 If you can’t use the online form, call the practice, and a receptionist will complete it for you.
– 🩺 A clinician will review your request and you will be contacted the same day
– 👉 Please include relevant information in your request to help us triage efficiently.
Routine Appointments
If your concern is not urgent, request a routine appointment:
– 🕤 Submit request online from 10am
– A clinician will review your request and book a suitable appointment.
– 📆 Appointments are available up to 7 days in advance
– Once at capacity, new routine slots will open the following day.
– Please do not use this form for urgent issues
Benefits for patients
– Greater Convenience: Submit your request anytime during opening hours —no waiting on hold or standing in line at reception.
– Faster Access to the Right Care: Urgent issues can be identified and actioned more quickly, while routine matters are managed efficiently.
– Personalised Service: Your information helps us direct you to the most appropriate clinician or service for your needs.
– Clearer Communication: You will receive timely updates about the progress of your request and next steps.
– Safe and Confidential: All data is handled securely and confidentially in line with NHS and GDPR regulations.
Frequently asked questions (FAQ)
What if i can’t use the internet?
If you’re unable to access the NHS App or our website due to a disability, language barrier, or lack of internet connectivity, please reach out to our reception team via phone. We are here to assist you over the phone or make appropriate arrangements.
Who will review my requests?
All requests are evaluated by trained clinical staff, ensuring that qualified professionals make medical decisions.
How soon will i hear back?
We strive to review all requests as promptly as possible, typically within two working days. Urgent cases are given priority.
Is my data safe?
Absolutely. All the information you provide is securely stored and accessed only by authorised staff for your care.
Can i still see my usual GP?
Whenever feasible, we will accommodate requests to see a specific clinician. However, urgent cases may be attended to by the first available suitable professional.#
How to submit a request?
– Use the Didsbury Medical Website > Contact us online
– Complete the online form with as much detail as possible
– Submit and await our teams response.
If you require urgent assistance outside of practice hours, please contact NHS 111 or, in case of an emergency, call 999
Tips for using the new system
– Be Detailed: More information helps us help you faster and more accurately.
– Check Your Contact Information: Make sure your phone number and email are up to date so we can reach you.
– Monitor Your Messages: We may ask for additional information or provide instructions via text, email, or phone. Make sure you have your phone by you after you make a request.